Complaint / Inquiry
What can I do if there is a production error in the product I received?
Please fill in the Contact Us form providing the following information:
– Explanation of the defect,
– Order number,
– Name, color and size of the product.
N.B. If you used or washed the product and the tags are not on anymore we can’t refund you.
If you have a problem with your product we will try to help you as much as you can but refunds are not doable.
What can I do if I received the wrong product?
Please fill in the Contact Us form providing the following information:
– Explanation of the problem,
– Order number,
– Name, color and size of the product you ordered,
– Name, color and size of the product you received,
– Upload pictures in which we can clearly see the mistake.
What can I do if I didn’t receive a product?
Please fill in the Contact Us form providing the following information:
– Explanation of the problem,
– Order number,
– Name, color and size of the product you didn’t receive.
I have a problem with my order, how long can I contact you?
If you have a problem with the shipping, delivery or with something else in your order, you have 7 days to contact us. If you do not contact us within this time period, we can not guarantee any solutions after this time.
Orders
How do I create an account?
To create an account you can:
– Select at least an item in the store and put it in the shopping cart,
– Proceed to checkout,
– Fill in all your personal details,
– Select “Create an account?” and fill in a password in this section
N.B. Please keep in mind that you don’t need an account to order on our website.
You can order as a “Guest” anytime you want but you won’t be able to check your user history.
To check the size guide you need to:
– Click on an item to open the description page,
– Right under the description of the product you will find the size guide.
N.B. Our sizes are in Centimeters (CM) and they are taken measuring the circumference of the spots described.
Do I receive a confirmation email when I order something?
When you order something on our website you receive:
– An email that informs you we received your order,
– A second confirmation email informing you that your package will be shipped as soon as possible,
– An email from Shiprocket or DHL with a track and trace code
N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.
If the confirmation email isn’t in any folder, you might have filled in the wrong email address.
In this case, please contact us providing your full name and address and we will give you more information about your order.
Do you ship to my country?
Please check the section Shipments
How much do the shipping charges cost?
Please check the section Shipping
Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before dispatch. However, please promptly email our customer service team to request a cancellation or amendment to your order. They will inform you if your request can be processed.
Retail / Cooperation
I would like to resell your products, what do I need to do?
On the Resellers page you will find a reseller information form that you need to fill in.
We will get back to you as soon as possible.
N.B. Please keep in mind that our sales department takes care of reseller forms and that our customer service is not aware of the status of the requests.
I would like to cooperate with your company, what do I need to do?
Please fill in our Contact Us form giving the following information:
– Name and Details of you and your business,
– Correct contact information such as e-mail address and phone number,
– Explanation of the cooperation idea you have in mind.
Our Customer Support will forward your message to the correct department and we will get back to you as soon as possible.
Returns & Exchange
Can I return the products I ordered?
You can only if:
- NOT washed
- NOT worn
- Original tags and labels are still attached
- Send back within 7days after you receive your package (delivery days are not counted in the 7 days)
You can read everything about returns in our Returns Policy
Shipments
Which company do you ship packages with?
International shipments are processed via DHL Express & Shiprocket.
Domestic shipments (within India) are processed via Shiprocket.
When will you ship my package?
After we process and complete your order, our logistics will pack and ship the items within 1 working day.
When we ship the package you will receive an email from DHL Express or Shiprocket with an Track & Trace code so you can follow your order.
N.B. During sales there might be a delay.
Can I change my shipping address after placing an order?
If you filled in the wrong address you can send us an email support@musclewolves.com.
We can change the address if the package is still in our warehouse.
If the package is already on its way, we have to contact DHLor Shiprocket and there is no guarantee that the change will go through.
If you want to change your shipping address there might be a delay in the delivery.
N.B. If you send us a message via the Contact Us form, we might not read it on time. If you need to change your shipping address, it’s better if you call us.
Do you ship to my country?
To check if we ship to your country you can:
– Select one item and put it in the cart,
– Proceed to checkout,
– Open the “Country” section,
– Type the name of your country.
If you can select your country, it means that we can ship to your address.