RETURN POLICY

Please make sure to read our return policy before returning any products.

RETURNS OR EXCHANGES ARE ONLY ACCEPTED WITHIN 7 DAYS AFTER DELIVERY OF THE ORDER.

Required Return Conditions

  • NOT washed
  • NOT worn
  • Original tags and labels are still attached
  • Send back within 7 days after you receive your package (delivery days are not counted in the 7 days)

If you return the products that do not meet these requirements we won’t be able to refund you or to create store credit and the products may be returned back to you. Our Customer Support Team will contact you as soon as possible to inform you about this matter.

Return Documentation

  • Original invoice (you can find it in the external plastic envelope in your package or in the confirmation email we have sent you)

If we do not receive any answer within 3 months after our first contact, we will cancel your order and we will provide you with a store credit or a refund.

Return Costs

We do not provide return labels with our orders and we do not refund the return costs for your package. If you are returning products from a country that is NOT in the ASIAN REGION, it has to shipped back as “RETURN” or it can be refused due to customs duties and cost, which we would have to pay upon delivery and the shipment will be sent back to you. Please note, that until your return is not registered in our system we are unable to confirm delivery and we recommend to check a track and trace code of your return package for proof of delivery. As long as the package is not returned and registered in our system we won’t be able to refund you or to create a store credit.

Processing Time

All the delivered returns are processed by our logistics team within 1 week after delivery to our warehouse. Please note, that we are doing our best to process all the return packages as soon as possible, unfortunately, this is not always possible especially during SALES period. Once we receive your package we have to check all the returned items. Once this process is done our logistics team will send you a confirmation email about it. In case the package was delivered to us, but you haven’t received any confirmation email from our logistics department within 1 week, please  Contact Us providing the track and trace number or the proof of delivery, so our Customer Support Team can help you further (allow 5 business days for a response).

Return Topic

  • Store Credit
  • Refund

Return for Store Credit

We recommend returning the products for Store Credit if you wish to reorder another size/color/product or to shop with us in the near future. Our Customer Support Team will provide you with the store credit within 2-4 business days via email, from the date your return is registered in our system. The Reverse Shipping charges of Rs.150 – 300 will be charged and the balance amount will be refunded to you IN Store credit and will include the free shipping option back to you with the validity of 1 month from the date provided.

Return for Refund

Return request needs to be within 7 days of the delivery date.
The refund is subject to your returns meeting the above conditions else returns will not be accepted.
In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product. In case you fail to intimate about the same, return might not be processed. Discounted Products will not be refunded, Refund only applicable on Regular Products.

Refunds and exchanges are not available for items marked as low stock or select items due to their limited availability. This policy is in place to ensure that these scarce items are sold as quickly as possible and to minimize disruptions in inventory management. As these items are in high demand and limited supply, allowing returns or exchanges could impact the availability for other customers. We recommend carefully reviewing your purchase before finalizing it to ensure it meets your needs, as once purchased, these items cannot be returned or exchanged.

Customers are responsible for the shipping costs associated with exchanges. This includes both forward and reverse pickup charges, which will be calculated based on the weight and quantity of the products.

International

Returns & Exchanges are not applicable for orders outside of India.